Terms and conditions of use and sale
1. General Provisions
These general conditions of sale (hereinafter, "General Conditions") apply to all sales of products (hereinafter, "Products" or "Product") purchased through the website www.insiciliafood.com (hereinafter "Site ").
The use of the distance selling service described in these General Conditions is reserved exclusively for consumers (hereinafter "Customers" or the "Customer"), understood as natural persons acting for purposes unrelated to their commercial, business or professional activity. possibly carried out.
The languages available to conclude the contract are currently Italian and English.
The Customer is required to carefully read the General Conditions that have been made available to him on the Site, in order to allow them to be stored and reproduced by the Customer pursuant to art. 12 of the Legislative Decree 9 April 2003, n. 70.
The contracts concluded with INSICILIAFOOD di Maurizio Alaimo (as defined below) through the Site are governed by Italian law and, in particular, by Legislative Decree 6 September 2005, n. 206 ("Consumer Code") and by Legislative Decree 9 April 2003, n. 70 (hereinafter, "E-commerce Decree").
2. Identification of the seller
The seller is INSICILIAFOOD di Maurizio Alaimo - Registered office: Via Giuseppe Alessi 18 - VAT number: 07060560823 - Rea number: 434833 - (hereinafter "INSICILIAFOOD")
3. Information relating to the Products
Information relating to Products susceptible to distance selling through the Site is available, with the relevant product codes, on the Site. The aforementioned information is provided in accordance with articles 52 and 53 of the Consumer Code.
4. Price
The prices of the products are inclusive of all taxes and duties. All prices are expressed in Euros. Shipping costs are charged to the customer, except for any promotions and available on the shipping costs page.
5. Order of Products
The essential characteristics and prices of the Products are shown in the offer relating to each Product.
To purchase the Products, the Customer must fill in the order form online and send INSICILIAFOOD in electronic format, following the instructions contained on the Site.
The Customer must put the Product in the appropriate "cart" and, after having read the General Conditions, with particular reference to the contribution for delivery costs and the methods of exercising the right of withdrawal, and the Privacy Policy, must select the desired payment method and choose the "Confirm order" option.
Before submitting your purchase order, the Customer will have the opportunity to correct any errors in entering data by following the appropriate modification procedure contained in the Site. In particular, the Customer has the right to change the quantity of the Products he intends to purchase, adding or deleting one or more Products from the "cart".
The minimum amount of the cart is set at € 50.00 (net of taxes), orders for a lower amount will not be processed.
By sending the order, the Customer acknowledges and declares to have read all the information provided during the purchase procedure and to fully accept the General Conditions.
The Customer will have the opportunity to view and follow the status of his order through the "Orders" area of his account. INSICILIAFOOD reserves the right to evaluate the acceptance of orders received.
INSICILIAFOOD will notify the Customer of any inability to accept orders received within 30 days from the day following that on which the Customer sent the order and will refund any sums already paid by the Customer for the payment of the supply.
6. Methods of payment
The Customer may pay the price of the Products and any related delivery costs by:
Credit Card, (on a secure and protected PayPal server)
PostePay (on a secure and protected PayPal server)
· Bank transfer
· Cash on delivery payment to the Delivery person in charge of the service, exclusively for deliveries of the "GASTRONOMY IN CITY" service
The transaction will be charged to the Customer's credit card only after:
A) the credit card details have been verified (on a secure server directly from PayPal, we will not have any direct access to your data),
B) the debit authorization has been received from the company issuing the credit card used by the Customer
C) the availability of the Product has been confirmed by INSICILIAFOOD.
In case of payments made by bank transfer, any bank charges will be charged to the customer.
In the event that, for any reason, the debit of the amounts due by the Customer proves impossible, the sales process is automatically canceled and the sale automatically canceled.
In the case of Payment on Delivery, the customer must make the payment exclusively in cash directly to the Delivery who, after receiving the payment, will deliver the goods. Cash on delivery can only be paid for orders with a maximum amount of € 450.00. This limit is mandatory.
The Cash on delivery service will have an additional cost of 5 euros.
All other payment methods have no surcharge.
7. Confirmation of receipt of the order
In compliance with the provisions of art. 53 of the Consumer Code, the Customer receives, at the time of the execution of the contract, by e-mail, the confirmation of receipt of the purchase order sent by the Customer, containing:
A summary of the General Conditions,
The essential characteristics of the ordered product,
The price paid,
· The rules on the right of withdrawal, with an indication of the times and methods for returning the goods
· The references of the destination address of the goods
· The email address to submit any complaints
8. Ineffectiveness of the order
No contract must be considered concluded between INSICILIAFOOD and the Customer if there are justified reasons to believe that the Customer does not operate on the basis of an effective and genuine interest in purchasing the products ordered, or abusively exercises the right of withdrawal recognized by art. .10 below.
In such cases, the order sent by the Customer must be deemed to have no effect whatsoever.
INSICILIAFOOD will send to the Customer, by e-mail, a communication certifying the failure to conclude the Contract, also taking care of the cancellation of any charge and / or expense charged to the Customer.
9. Transport and delivery
The Products purchased on the Site will be delivered to the address indicated by the Customer. In any case, the Customer has the right to request the delivery of the products to a natural person of his choice, whose residence or domicile is within the Italian territory. At the time of delivery, the signature of an adult will be required.
No deliveries will be made to post office boxes.
For each order placed on the Site, INSICILIAFOOD will issue an invoice for the goods shipped, sending it by e-mail or post to the holder of the order, in accordance with the D.P.R. 445/2000 and of Legislative Decree 52/2004.
For the issuance of the invoice, the information provided by the Customer at the time of the order is valid.
No change in the invoice will be possible after its issue.
Any delivery costs will be charged to the Customer and will be clearly highlighted on the Site and in the order form.
All purchases will be delivered by MBE express courier (hereinafter, "Courier") from Monday to Friday, excluding holidays and national holidays.
INSICILIAFOOD is not responsible for unforeseeable delays.
The courier will send the Customer a confirmation e-mail once the Products have been shipped, in which the tracking number of the shipment will be specified, through which it will be possible to view, after entering the courier's website, the status of the shipment
In any case, except in cases of force majeure or unforeseeable circumstances, in accordance with the Consumer Code, the products will be delivered within a maximum period of 30 (thirty) days starting from the day following that in which the Customer sent the order. to INSICILIAFOOD, unless it communicates - within the same term, by e-mail - the impossibility of delivering the ordered goods following the unavailability, even temporary, of the Products.
In the event of such communication, INSICILIAFOOD will refund any sums already paid by the Customer for the payment of the supply.
In the event that, in response to the communication of INSICILIAFOOD of a delay in the delivery date, the Customer wishes to cancel the Order, any amount already paid by the same will be refunded as soon as possible, and in any case no later than 30 (thirty) days from the day following that on which the Customer sent the order to INSICILIAFOOD.
For the delivery of the goods, the presence of the Customer or his representative at the address of the recipient indicated in the order is required.
Upon delivery of the goods by the Courier, the Customer is required to check that the number of packages delivered corresponds to what is indicated in the transport document and that the package is intact or not altered.
Any damage to the package and / or the Products or the mismatch in the number of packages must be immediately notified by means of a written control reserve on the Courier's proof of delivery.
Once the Courier's document has been signed, the Customer will not be able to make any objection about the external characteristics of the delivered package.
10. Right of withdrawal
Pursuant to Legislative Decree 206/2005, the customer has the right to withdraw from the purchase contract for any reason within 14 calendar days, without the need to provide explanations and without any penalty.
The Italian law provides that by exercising the right of withdrawal, the customer must return the returned goods at his own expense and once received in the seller's warehouses, the latter will refund.
Therefore, where the customer decides to take advantage of the right of withdrawal, he must notify INSICILIAFOOD within 14 calendar days from the date of receipt of the goods through one of the following methods:
Through a return request on your customer account (https://www.insiciliafood.com/it/autentificazione);
By email sent with the customer account address to the email of our Customer Service (info @ insiciliafood.com);
By telephone at our Customer Service number (+39 389 063 23 83);
· tramite raccomandata con avviso di ricevimento indirizzata a INSICILIAFOOD Via Giuseppe Alessi, 18, 90143 Palermo PA
Our Customer Service will assign a case number to the Return, will communicate the instructions to prepare the goods whose shipment will be charged to the customer.
Once the returned goods have been received, our Warehouse will verify their correspondence with what has been communicated to Customer Service and subsequently, except for any charges deriving from the ascertained decrease in the value of the goods resulting from the manipulation that makes resale impossible (by way of example but not exhaustive: opening the package, breaking the seals, etc.) within the following 14 days will refund the value of the returned intact products.
These refunds will be made using the same payment method used by the customer for the initial transaction, unless the customer has expressly agreed otherwise:
By means of a reversal procedure of the amount charged to the credit card
By PayPal refund
· by Bank transfer.
In the latter case, it will be the customer's responsibility to provide the bank details (IBAN code of the current account of the invoice holder) on which to obtain the refund.
In any case, the customer, with the exception of the return costs, will not have to incur any costs as a consequence of this reimbursement.
The right of withdrawal is however subject to the following conditions:
1) The right of withdrawal referred to in art. 59 Consumer Code for distance contracts and contracts negotiated away from business premises is excluded in relation to:
to. the supply of goods or services whose price is linked to fluctuations in the financial market that INSICILIAFOOD is unable to control and which may occur during the withdrawal period;
b. the supply of goods made to measure or clearly personalized;
c. the supply of goods which are liable to deteriorate or expire rapidly;
d. the supply of sealed goods that are not suitable for return for hygienic reasons or related to health protection and have been opened after delivery;
And. the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods;
f. the supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, whose delivery can only take place after thirty days and whose actual value depends on fluctuations on the market that cannot be controlled by INSICILIAFOOD.
2) The shipment, until the certificate of receipt in our warehouse is under the responsibility of the customer, therefore the customer is strongly requested to pack the products to be returned in the best possible way and with the utmost diligence. Preventing damage during transport as much as possible. For specific information on how to best pack the products to be returned, our Customer Service is always available.
11. Product Replacement
INSICILIAFOOD provides its Customers with the possibility of replacing the Products purchased through the Site.
To obtain the replacement of a Product it is necessary to follow the same procedure indicated above for the RETURN.
The Customer who is not fully satisfied must keep all the documentation relating to the delivery and the Product itself in its original packaging and immediately contact INSICILIAFOOD by e-mail at the following address: info @ insiciliafood.com.
The Product to be replaced must be received, in normal condition, at the following address: INSICILIAFOOD - Via Giuseppe Alessi, 18, 90143 Palermo PA.
It is understood that the fulfillment of the new order is subject to the availability of the requested Products.
The replacement Product will be sent to the Customer by courier without additional shipping costs.
12. Lack of conformity
In case of lack of conformity of Products sold by INSICILIAFOOD through www.insiciliafood.com
the Customer must immediately contact our Customer Service at the e-mail address info @ insiciliafood.com
The legal guarantees provided for in articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products and therefore the Customer, in this case, will have the right alternatively:
· The restoration, without charge, of the conformity of the goods by repair or replacement
· To an adequate price reduction
The termination of the contract.
The Customer loses these rights if he does not report the lack of conformity to INSICILIAFOOD within two months from the date on which he discovered the defect. The direct action to assert the defects not intentionally concealed by INSICILIAFOOD is prescribed, in any case, within twenty-six months from the delivery of the goods.
13. Sale of Alcohol
INSICILIAFOOD declares to be aware of the criminal and / or administrative liability resulting from the sale of alcoholic substances to minors or resulting from other violations of certain age limits provided for by law.
Therefore, in the event that the order should include products whose sale is subject to age limits, the Seller undertakes to verify, through a reliable procedure that includes a personal identity and age check, that the purchaser has reached the minimum age required.
14. Errors
The information relating to the Products provided on the Site is constantly updated, however it is not possible to guarantee the complete absence of errors.
INSICILIAFOOD reserves the right to correct errors, inaccuracies or omissions even after an order has been sent and also to change or update information at any time without prior notice.
15. Applicable law and competent court
These General Conditions are governed by Italian law and must be interpreted in accordance with Italian law.
For disputes arising from the interpretation, validity and / or execution of these General Conditions, the mandatory territorial jurisdiction will be that of the judge of the Court of Palermo.
16. Contacts
For more information, please write to Customer Service directly on the website in the “Contacts” section or by e-mail at the following address: "info @ insiciliafood.com".